Frequently Asked Questions (FAQ)
Are your products authentic? Yes, absolutely. All of our products, including Pokémon TCGs, Beyblades, and other collectibles, are 100% authentic and officially licensed. We source everything directly from trusted distributors and partners in Japan. We do not sell bootlegs, knock-offs, or resealed products.
Where do your items ship from? All orders are shipped directly from our warehouse in Japan.
How long does shipping take? Order processing typically takes 1 to 3 business days. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. Standard international shipping usually takes between 7 to 14 business days.
Will I receive a tracking number? Yes! Once your order has been processed and leaves the warehouse, you will receive an automatic email containing your tracking number and a link to track your package.
Will I be charged customs duties or import taxes? For our customers in the United States, your order will be delivered directly to your door with absolutely no extra fees upon delivery. We handle all customs and import processing in advance, so the price you pay at checkout is final. For customers outside the US, please note that you are responsible for any customs duties, taxes, or import fees that may be applied by your local regulations.
What is your return policy? Because we carefully source these exclusive collectibles directly from Japan, all sales are final. We do not accept returns for "change of mind" or buyer's remorse, even for sealed items. However, your purchase is 100% protected. If an item arrives damaged, defective, or significantly not as described, we will immediately make it right with a refund or replacement. You can shop with complete peace of mind knowing your money and collection are secure with us.
What if my item arrives damaged? We pride ourselves on secure and careful packaging. In the rare event that an item arrives damaged in transit, please contact us immediately within 48 hours of delivery with clear photos of the damaged item and the shipping box so we can assist you.
How can I contact customer support? You can reach our dedicated support team anytime at support@akibajapanstore.com. We typically respond within 24 hours.